(0211) 63 07 6-0
IT Systems Engineer - Onsite Support Engineer
仕事内容
**Responsibilities:**
- Responsible for delivering high-quality engineering services, providing both technical and non-technical support onsite and remotely on a daily basis.
- Demonstrates a strong and clear commitment to customer satisfaction, along with a desire to continuously develop technical skills.
- Provides 1st, 2nd, and—where possible—3rd line support for clients’ IT environments. This includes, but is not limited to, desktop PCs, laptops, printers, servers, switches, routers, firewalls, Wi-Fi access points, and other related devices. Also responsible for responding to monitoring system alerts and ensuring thorough ticket logging.
- Support is delivered via telephone, email, ticketing system, and in-person interactions.
- Manages escalations to other departments within IIJ Deutschland/IIJ Europe, as well as to vendors or partners, to ensure prompt and satisfactory resolution of support cases.
必要な能力
Essential:
- 3 years or more experience in IT industry
- Small to mid-size office IT support experience, ideally at IT support vendor
- Control and liaise 3rd party vendors (ISPs, application vendors, etc.)
- Strong documentation skills (technical documents, customer reports, etc.)
- Troubleshooting experience as 1st, 2nd line support engineer in following areas:
-Microsoft client operating systems (Windows 10, 11 etc.)
-Apple client operation systems (Mac OS X)
-Microsoft server operating systems (Windows Server 20xx)
-Microsoft 365
-Microsoft Office Desktops Apps (Outlook, Word, Excel, PowerPoint, Visio, etc.)
-Backup products such BackupExec, Veeam, Acronis etc.
-Corporate Anti-Virus products from various manufacturers such as Trend Micro, CrowdStrike, etc.
-Windows Server services (AD, DHCP, DNS, GPO, WSUS, printer queues, shared folders, etc.)
-LAN / WAN / WLAN networking (switching, routing, firewall, VPN, etc.)
-Smart Devices (iPhone, iPad, Android, etc.)
-Various printers and MFPs
-Virtualization (Hyper-V / VMware)
Desirable
- Microsoft certifications
- Cisco certifications (CCNA)
- Experience in Linux / Unix setup and troubleshooting
語学力
[Language Skills]
- Business-level proficiency in English, with the ability to communicate clearly and in both written and verbal forms.
- German language skills are a plus.
勤務地
Customer sites (onsite support)
その他
[Working Conditions and / or Physical Requirements]
- IIJ Deutschland’s usual opening hours are from 08:30 to 18:00, Mondays to Fridays
- Staff working hours are of a variable shift pattern covering from 08:30 to 18:00 shift rotation, typically from 08:30 to 17:00 or 9:00 to 17:30 or 09:30 to 18:00, with one hour lunch break
- Working hours while at customer sites (onsite support) may vary from above working hours
- Willing to work on a flexible basis and also may take and / or cover shift rotation to meet job requirements
- Willing to work overtime, on weekends, on bank holidays, when necessary
- Have the ability to cope with full working day
- Be punctual
- Discretionary company bonus scheme
- If significant extra work is required on weekends or outside of business hours, overtime compensation or time of in lieu is provided
For any questions about the role, please feel free to contact HR (hr-uk@eu.iij.com).
貴社名
IIJ Deutschland GmbH
担当者名
T Goto, Ms
Tel
0211 4570 400