Manager Application Support

仕事内容

POSITION OBJECTIVE:
The Application Engineer Technical Support assists our customers, sales people and channel partners in Japan via phone, email or in person. This position requires both technical aptitude and good interpersonal skills. She/he continually offers the highest level of “Smarter Customer Service”. The Application Engineer Technical Support works closely together with the counterparts in the Application Support + Service Management in the Headquarter.


Duties and Responsibilities 
・Point of contact for all Pre and Post sales service Level 2 (Application Service Hotline) tickets in Japan 
・Safety products consulting and project planning for Pre+Post sales 
・Support of product configuration / programming 
・Support of product installation troubleshooting 
・Ownership of all Post sale product issues 
・Cooperation with Continental Product Managers to resolve any Pre+Post sales issues when appropriate 
・Assistance at national and local trade shows, as required 
・Level 2 product complaint handling 
・Training for technical competency regarding products and applications
 o Terminology
 o Fundamentals: Safety, Sensing, Bar Code, Measuring, etc.
 o Application / Industry training 
・On-site support
 o Services for customer trainings / consulting / commissioning

必要な能力

MS / BS / Associates degree in Electrical Engineering, Computer Engineering, Computer Science or related engineering degree with appropriate experience
・5+ years of relevant experience required
・Pre / Post sales support / consultancy experience preferred
・Previous experience with PLC integration
・Previous experience with automation and / or automation related sensors, a plus
・Experience with Fieldbus protocols, a plus
・Ability to organize and prioritize tasks between multiple on-going projects
・Previous experience with customer service, a plus
・Travel: ~30% both domestic and international (specially for onboarding) and valid drivers licence

語学力

Excellent verbal and written communication skills in Japanese and English (TOEIC: min. 750)

勤務地

Tokyo

貴社名

Leuze electronic GmbH + Co. KG

担当者名

Vanessa Fuchs

Tel

+49 7021 573121

Email

添付ファイル

Manager Application Support_Japan_04_2019.pdf

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